If you’re not 100% satisfied with your purchase, Sub4 is happy to offer a no questions asked returns policy. That’s right, we want you to be 100% happy with your purchase*.
To obtain an exchange or refund simply return your product within 30 days of your original purchase to: Sub4, 1/18 Burwood Rd, Hawthorn, Victoria, 3122, Australia. All items must be in their original packaging, with tags attached and not worn. Proof of purchase must be provided when seeking a refund or exchange.
In the event of a product becoming faulty we ask that you contact us at info@sub4.com.au so that we can get an idea about the problem. All faults are dealt with on a case by case basis.
All returned products will be at your own risk and cost. We recommend you use registered mail to ensure delivery. Once we have received the goods back we aim to process all exchanges and refunds within 2-3 working days.
Shipping
Here at SUB4 we aim to provide you shipping Australia wide within 3-5 business days, time frame will depend on your delivery location. In the event of a product being out of stock when you order, we’ll contact you directly.
All orders over $99 are freight free Australia wide. Orders under $99 will incur a flat shipping fee of $9.95. This EXCLUDES customised teamwear orders.
Pricing
All prices contained within the sub4.com.au website are listed in Australian dollars (AUD).
Credit Cards & Security
Sub4 accepts payments via MasterCard and Visa. We are committed to the security of your information. All payment are processed using PCI DSS (Payment Card Industry Data Security Standard) a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. This standard has been created to assist in ensuring that sensitive customer data remains secure at all times.
Sub4 utilises the services of NAB to process all credit card payments. Card details are encrypted by 256 bit SSL, ensuring they are transmitted, processed and stored securely.
Sub4 uses a strong Secure Socket Layers (SSL) which is the same technology used by most of the world’s banking institutions. The SSL certificate is globally accepted technology that helps you the customer confirm the website you’re dealing with is secure. SSL certificates secure your online transactions by encrypting credit card and personal information and providing a safe route of communication for your online payments.
If you have any further questions regarding payment please email info@sub4.com.au.
*Excludes customised items unless it’s a warranty issue
