SUB4 RETURNS POLICY – 100% SATISFACTION GUARANTEE
Firstly, Sub4 is here to help. As a 100% Australian owned business, we value your support & feedback. Return any product purchased on our website within 30 days of receipt for exchange or refund (excluding shipping costs). We do not charge any re-stocking fees unlike other online stores!
WHERE DID YOU BUY IT?
If you have an issue, fault or similar with an item purchased from a store or online retailer other than Sub4 we ask you deal directly with them. As always let us know any concerns you have at: firstname.lastname@example.org
SUB4 DIRECT PURCHASES
For any issues, faults or similar purchased directly from Sub4 you can email us at: email@example.com. Returned goods can be sent to: Sub4, 1/18 Burwood Rd, Hawthorn, 3122, Victoria, Australia. Please include order details & what you’re wanting us to do.
Yes – sometimes things go wrong. This is never our intention but it does happen. For instances that fall outside of normal wear & tear contact us at: firstname.lastname@example.org. Refunds are offered for items upto 30 days after your receipt. You may return to: Sub4, 1/18 Burwood Rd, Hawthorn, 3122, Victoria, Australia. Your refund will appear once we have received the item.
Yes – we’re happy to offer size exchanges. Simply return your unused item(s) to: Sub4, 1/18 Burwood Rd, Hawthorn, 3122, Victoria, Australia, along with what your wanting the item exchanged for. Note we do require a pre-paid & self addressed reply satchel included with your return.
Shipping costs are non-refundable in Australia & for international orders unless the item is faulty in which case Sub4 will cover the return shipping cost.
CUSTOMISED & PRINTED ITEMS
These are unique to you. Please check sizing carefully prior to ordering via the Sub4 size guides. Change of size constitutes a new order.