SUB4 RETURNS POLICY – 100% SATISFACTION GUARANTEE
Firstly, Sub4 is here to help. As a 100% Australian owned business, we value your support & feedback. Return any product purchased on our website within 30 days of receipt for exchange or refund (excluding shipping costs) to: Sub4, 1/18 Burwood Rd Hawthorn, Vic, 3122. We do not charge any re-stocking fees unlike other online stores!
WHERE DID YOU BUY IT?
If you have an issue, fault or similar with an item purchased from a store or online retailer other than Sub4 we ask you deal directly with them. As always let us know any concerns you have at: firstname.lastname@example.org
Yes – sometimes things go wrong. This is never our intention but it does happen. For instances that fall outside of normal wear & tear contact us at: email@example.com. Refunds are offered for items upto 30 days after your receipt. You may return to: Sub4, 1/18 Burwood Rd, Hawthorn, 3122, Victoria, Australia. Your refund will appear once we have received the item.
Yes – we’re happy to offer size exchanges. Simply return your unused item(s) to: Sub4, 1/18 Burwood Rd, Hawthorn, 3122, Victoria, Australia, along with what your wanting the item exchanged for. Note: we do require a pre-paid & self addressed reply satchel included with your return.
Shipping costs are non-refundable in Australia & for international orders unless the item is faulty in which case Sub4 will cover the return shipping cost.
CUSTOMISED & PRINTED ITEMS
These are unique to you. Please check sizing carefully prior to ordering via the Sub4 size guides. Change of size constitutes a new order.
SUB4’S ENVIRONMENTAL IMPACT POLICY
We’re passionate about sustainability and the conscious choice you make each time you order with us.
We custom make to order which encourages conscious consumption of clothing. We make specifically for you and your team, club, school or organisation. We believe this approach helps to reduce the huge waste that mass consumption of clothing (particularly from the major brands) is contributing to the environment, https://www.businessinsider.com.au/fast-fashion-environmental-impact-pollution-emissions-waste-water-2019-10?r=US&IR=T
Sub4’s clothing is manufactured predominantly in China and the factories we use are visited regularly to ensure that we know the people that are making your clothes. The Asian region is a mecca for like production through to the finished product, which suits Australia’s geographic location. We also direct ship from our core factories internationally when we can, thus reducing the carbon miles where possible.
Unfortunately the small are getting smaller and the big are getting bigger but who does the right thing when no one is looking?
Sub4 – Cut to the Chase